These Terms of Service ("Terms") govern your access to and use of the services provided by Salim Zakkour trading as AIBotza, ABN 22 838 356 145 ("AIBotza", "we", "us", or "our"). By accessing or using our services, you ("Client", "you", or "your") agree to be bound by these Terms.
If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our services.
AIBotza provides AI-powered digital worker services for Managed Service Providers (MSPs), including but not limited to:
The specific services provided to you will be outlined in your service agreement or order form, which forms part of these Terms.
To use our services, you must:
You are responsible for all activity that occurs under your account. AIBotza reserves the right to suspend or terminate accounts that violate these Terms.
You agree to use AIBotza's services only for lawful purposes and in accordance with these Terms. You must not:
Your Data: You retain all ownership rights in any data, content, or materials you provide to AIBotza in connection with the services ("Client Data"). You grant AIBotza a limited, non-exclusive licence to access, use, and process Client Data solely for the purpose of providing the services.
Our IP: AIBotza retains all intellectual property rights in the services, including our software, AI models, algorithms, documentation, and any improvements or derivatives thereof. Nothing in these Terms transfers ownership of AIBotza's intellectual property to you.
Feedback: If you provide suggestions, ideas, or feedback about the services, you grant AIBotza a perpetual, irrevocable, royalty-free licence to use such feedback for any purpose without obligation to you.
AIBotza handles Client Data in accordance with our Privacy Policy and the following principles:
For full details on how we collect, use, and protect personal information, please refer to our Privacy Policy.
AIBotza will use commercially reasonable efforts to maintain service availability. However, we do not guarantee uninterrupted or error-free operation of the services.
The services may be temporarily unavailable due to:
Specific uptime commitments, if applicable, will be set out in your service agreement or service level agreement (SLA).
Fees for the services are set out in your service agreement or order form and are denominated in Australian Dollars (AUD).
Important: AIBotza's services use artificial intelligence to process and resolve IT support tickets. While our AI agents are designed to be accurate and reliable, AI outputs may occasionally contain errors, inaccuracies, or unexpected results.
You acknowledge that AI-generated outputs should be subject to appropriate human oversight, particularly for critical systems and high-impact decisions. AIBotza does not guarantee the accuracy, completeness, or suitability of any AI-generated output.
To the maximum extent permitted by law:
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian law, including liability under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).
You agree to indemnify, defend, and hold harmless AIBotza and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
Term: These Terms commence when you first access the services and continue until terminated by either party.
Termination by you: You may terminate the services at any time by providing 30 days' written notice to AIBotza. You will be responsible for any fees incurred up to the effective date of termination.
Termination by AIBotza: We may terminate or suspend the services immediately if:
Effect of termination: Upon termination, your access to the services will cease. AIBotza will securely delete your Client Data within 30 days of termination, unless otherwise agreed in writing or required by law. Any provisions that by their nature should survive termination will remain in effect.
If a dispute arises in connection with these Terms, the parties agree to the following process:
Nothing in this section prevents either party from seeking urgent injunctive or interlocutory relief from a court of competent jurisdiction.
Governing law: These Terms are governed by the laws of Queensland, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Queensland.
Entire agreement: These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and AIBotza regarding the services and supersede all prior agreements, representations, and understandings.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver: No failure or delay by AIBotza in exercising any right under these Terms shall constitute a waiver of that right.
Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. AIBotza may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
Notices: All notices under these Terms must be in writing and will be deemed given when delivered by email to the address provided in your service agreement (for notices to you) or to scarlett@aibotza.com (for notices to us).
Force majeure: AIBotza shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, pandemic, government action, war, terrorism, power failure, or internet or telecommunications failure.
Salim Zakkour trading as AIBotza
ABN: 22 838 356 145
Email: scarlett@aibotza.com
Website: aibotza.com